Privacy Policy
Last Revised: April 24, 2022
iVisa is operated by Document Advisor Inc. ("iVisa," "we," "us," or "our"). This Privacy Policy (the "Policy") outlines how we gather, use, and share information collected through our websites, travel visa services, and other online and offline services (collectively, the "Services"). Before using our Services or providing information to us, please review this Policy carefully. By accessing or using any part of our Services, or by providing us with your information, you agree to the terms of this Policy.
Information We Collect
We collect information in various ways, including directly from you, automatically through your browser or device, and from third parties.
Information You Provide Directly
We collect information directly from you in situations such as: When you contact us with questions; When you participate in our surveys; When you register for our Services, apply for travel visas, or make purchases; When you communicate with us through email, online chat, or phone; When you request features like newsletters or updates; Any other time you provide information to us. The specific information we request may vary depending on how you use our Services. This may include, but is not limited to:
- Name
- Email address
- Phone number
- Travel details (e.g., arrival date, port of arrival, reason for travel)
- Address
- Date of birth
- Birthplace
- Citizenship
- Gender
- Passport details (e.g., number, issue and expiration date, photo, place of issue)
- Social security number
- Religion
- Family information (e.g., names of family members)
- Professional details (e.g., occupation, employer name)
- Financial information (e.g., payment details)
Information Collected Automatically
We may automatically collect certain information about the devices you use to access the Services. This can include IP addresses, location data, device identifiers, browser types, operating systems, mobile carrier information, and how you interact with the Services (e.g., referring and exit pages, time spent on pages, error logs).
Cookies and Other Technologies
We use cookies, web server logs, tracking pixels, and similar technologies to collect information about your use of the Services. These tools help us recognize your device, store preferences, analyze usage patterns, and enhance your user experience. You can manage cookie settings in your browser, but blocking cookies may limit certain features of the Services.
Information from Third Parties
We may obtain information from third-party sources, such as social media platforms. For example, you might be able to access our Services or create an account through a third-party service like Facebook or Google, which may share certain profile information with us. We may combine this information with data we collect from you directly.
Use of Collected Information
We use the information we collect to:
- Provide and improve our Services
- Respond to inquiries and provide customer support
- Monitor and analyze usage
- Communicate about transactions and updates
- Personalize your experience
- Send marketing and promotional materials
- Enforce our terms and protect our rights
- Conduct research and analysis
- We may aggregate or de-identify information for various purposes, including research and marketing.
iVisa is operated by Document Advisor Inc. ("iVisa," "we," "us," or "our"). This Privacy Policy (the "Policy") outlines how we gather, use, and share information collected through our websites, travel visa services, and other online and offline services (collectively, the "Services"). Before using our Services or providing information to us, please review this Policy carefully. By accessing or using any part of our Services, or by providing us with your information, you agree to the terms of this Policy.
Information We Collect
We collect information in various ways, including directly from you, automatically through your browser or device, and from third parties.
Information You Provide Directly
We collect information directly from you in situations such as: When you contact us with questions; When you participate in our surveys; When you register for our Services, apply for travel visas, or make purchases; When you communicate with us through email, online chat, or phone; When you request features like newsletters or updates; Any other time you provide information to us. The specific information we request may vary depending on how you use our Services. This may include, but is not limited to:
- Name
- Email address
- Phone number
- Travel details (e.g., arrival date, port of arrival, reason for travel)
- Address
- Date of birth
- Birthplace
- Citizenship
- Gender
- Passport details (e.g., number, issue and expiration date, photo, place of issue)
- Social security number
- Religion
- Family information (e.g., names of family members)
- Professional details (e.g., occupation, employer name)
- Financial information (e.g., payment details)
Information Collected Automatically
We may automatically collect certain information about the devices you use to access the Services. This can include IP addresses, location data, device identifiers, browser types, operating systems, mobile carrier information, and how you interact with the Services (e.g., referring and exit pages, time spent on pages, error logs).
Cookies and Other Technologies
We use cookies, web server logs, tracking pixels, and similar technologies to collect information about your use of the Services. These tools help us recognize your device, store preferences, analyze usage patterns, and enhance your user experience. You can manage cookie settings in your browser, but blocking cookies may limit certain features of the Services.
Information from Third Parties
We may obtain information from third-party sources, such as social media platforms. For example, you might be able to access our Services or create an account through a third-party service like Facebook or Google, which may share certain profile information with us. We may combine this information with data we collect from you directly.
Use of Collected Information
We use the information we collect to:
- Provide and improve our Services
- Respond to inquiries and provide customer support
- Monitor and analyze usage
- Communicate about transactions and updates
- Personalize your experience
- Send marketing and promotional materials
- Enforce our terms and protect our rights
- Conduct research and analysis
- We may aggregate or de-identify information for various purposes, including research and marketing.
Disclosure of Information
We may share information in the following situations:
- Business Transfers: In the event of a sale, merger, or similar corporate transaction, information may be disclosed as part of the process.
- Related Companies: We may share information with our affiliates for purposes consistent with this Policy.
- Service Providers: We may engage third parties to perform services on our behalf (e.g., payment processing, database maintenance).
- Legal Requirements: We may disclose information to comply with legal obligations or to protect our rights and safety.
Analytics and Advertising
We use third-party analytics services, like Google Analytics, to understand how users interact with our Services. These services may use cookies and other technologies to collect information.For advertising, we may use third-party technologies to deliver relevant content and measure the effectiveness of our marketing efforts. You can manage your advertising preferences through tools like the Network Advertising Initiative's opt-out page.
Your Choices
Depending on your location, you may have certain rights regarding your information:
- Access and Update: You can access and update your account information.
- Marketing Emails: You can opt out of marketing emails by following the unsubscribe instructions in the emails.
- Cookies and Analytics: You can manage your cookie preferences and opt out of certain analytics services.
Retention of Information
We retain your information as long as necessary to provide our Services and comply with legal obligations. We also retain information to resolve disputes and enforce our agreements.
Security
We implement various security measures to protect your information. However, no online transmission is completely secure, and we cannot guarantee absolute security.
International Transfers
Our systems are located in the United States. By using our Services, you consent to the transfer of your information to the United States, where data protection laws may differ from those in your country.
Children’s Privacy
Our Services are not intended for minors under 18. If we learn that we have collected personal information from a minor, we will delete it promptly.
Third-Party Links
Our Services may contain links to third-party websites. This Policy does not apply to those sites, and we are not responsible for their practices. We encourage you to read the privacy policies of any third-party sites you visit.
Policy Changes
We may update this Policy from time to time. Changes will be posted on this page, and your continued use of the Services signifies your acceptance of the changes.
Contact Us
For immediate support, contact us via WhatsApp at +1 510-288-5920 or through our email at help@ivisatravel.com
Region-Specific Notices and Choices
Nevada Residents
Nevada law allows certain consumers to opt out of the sale of their personal information. We do not sell personal information.
European Economic Area and United Kingdom Residents
iVisa is the "data controller" for the purposes of data protection laws. You have specific rights regarding your personal data, including access, correction, deletion, and data transfer. To exercise these rights, contact us using the information below.
California Residents
The California Consumer Privacy Act (CCPA) grants California residents certain rights regarding their personal information. You have the right to request information about our data practices, access your data, request deletion, and opt out of the sale of your personal information. To exercise these rights, contact us at help@ivisatravel.com. For all inquiries or to exercise your data rights, please contact us at:
Contact Information
Email: help@ivisatravel.com Phone: +1 510-288-5920
Our EU representative is Sergio Merino, located at Calle Antonia Merce 8, 28009, Madrid, Spain.
We may share information in the following situations:
- Business Transfers: In the event of a sale, merger, or similar corporate transaction, information may be disclosed as part of the process.
- Related Companies: We may share information with our affiliates for purposes consistent with this Policy.
- Service Providers: We may engage third parties to perform services on our behalf (e.g., payment processing, database maintenance).
- Legal Requirements: We may disclose information to comply with legal obligations or to protect our rights and safety.
Analytics and Advertising
We use third-party analytics services, like Google Analytics, to understand how users interact with our Services. These services may use cookies and other technologies to collect information.For advertising, we may use third-party technologies to deliver relevant content and measure the effectiveness of our marketing efforts. You can manage your advertising preferences through tools like the Network Advertising Initiative's opt-out page.
Your Choices
Depending on your location, you may have certain rights regarding your information:
- Access and Update: You can access and update your account information.
- Marketing Emails: You can opt out of marketing emails by following the unsubscribe instructions in the emails.
- Cookies and Analytics: You can manage your cookie preferences and opt out of certain analytics services.
Retention of Information
We retain your information as long as necessary to provide our Services and comply with legal obligations. We also retain information to resolve disputes and enforce our agreements.
Security
We implement various security measures to protect your information. However, no online transmission is completely secure, and we cannot guarantee absolute security.
International Transfers
Our systems are located in the United States. By using our Services, you consent to the transfer of your information to the United States, where data protection laws may differ from those in your country.
Children’s Privacy
Our Services are not intended for minors under 18. If we learn that we have collected personal information from a minor, we will delete it promptly.
Third-Party Links
Our Services may contain links to third-party websites. This Policy does not apply to those sites, and we are not responsible for their practices. We encourage you to read the privacy policies of any third-party sites you visit.
Policy Changes
We may update this Policy from time to time. Changes will be posted on this page, and your continued use of the Services signifies your acceptance of the changes.
Contact Us
For immediate support, contact us via WhatsApp at +1 510-288-5920 or through our email at help@ivisatravel.com
Region-Specific Notices and Choices
Nevada Residents
Nevada law allows certain consumers to opt out of the sale of their personal information. We do not sell personal information.
European Economic Area and United Kingdom Residents
iVisa is the "data controller" for the purposes of data protection laws. You have specific rights regarding your personal data, including access, correction, deletion, and data transfer. To exercise these rights, contact us using the information below.
California Residents
The California Consumer Privacy Act (CCPA) grants California residents certain rights regarding their personal information. You have the right to request information about our data practices, access your data, request deletion, and opt out of the sale of your personal information. To exercise these rights, contact us at help@ivisatravel.com. For all inquiries or to exercise your data rights, please contact us at:
Contact Information
Email: help@ivisatravel.com Phone: +1 510-288-5920
Our EU representative is Sergio Merino, located at Calle Antonia Merce 8, 28009, Madrid, Spain.