What to do if your Australia visa payment isn’t working

If you’re applying for an Australia visa, knowing how to handle payment issues can save you time and stress. Your application isn’t complete until the payment is processed. So, what should you do if the online payment system isn’t working? Here’s what you need to know.

How to pay for the online Australia visa application

When applying through our platform, you can pay for both the visa fee and our service fee online. We do not accept cash for applications, so it’s essential to ensure that your payment method is functional.

Accepted payment methods include:

• Credit and debit cards

• PayPal account

• Venmo

• Google Pay

Learn more about applying for an Australia visa with us

iVisa pro tip: Using an international-friendly card like Visa or MasterCard can minimize issues with payment processing. Some lesser-known or local bank cards can get declined due to international restrictions or limits.

Common Australia visa payment problems

Several applicants experience issues while paying for their Australia visa. Below are the most common problems and what you can do to address them.

1. Not enough funds or limit exceeded Your entire application fee must be paid in a single transaction, and it cannot be split between multiple cards. If your daily transaction limit is reached, it’s best to contact your bank or financial institution to request a temporary increase.

2. Incomplete or incorrect information of the cardholder When paying with a credit or debit card, make sure to enter the cardholder’s exact address. We use this information to validate payment details. Mismatched details may lead to a payment decline from your financial institution.

3. Incomplete or missing payment verification Many banks or card providers require you to authorize the payment through a verification code sent via text, email, or app. If the verification step is missed or incorrect, the payment can be declined. If you’re using someone else’s card, be sure to coordinate this step properly.

4. Online payment system issues Issues such as system maintenance, poor internet connection, or complications with your bank can also lead to failed payments. Try again later, check your internet connection, or contact your financial institution if the problem persists.

How can I contact you for more information?

Our customer service team is here to help with any questions you may have about traveling to Australia, completing your visa application, or making payments. Contact us 24/7 via our customer service agents via chat or WhatsApp.